Social Media Managers, Ask Your Community for Advice.
I always want to do the right thing, but sometimes I don’t know what that is. Today I decided to ask publicly on my worky Facebook profile. I got some good response that I feel is invaluable. Bonus….. these people know that I actually take this business to heart. But genuinely, I wanted to know what is the right thing to do here. I have a pretty strict “no deleting comments” policy…. but man….. every time we post photos, I”m reminded of the disaster that ensued on Facebook (and Twitter & Instagram) this summer.
So, your thoughts?
Michael’s & Imelda’s comments both kind of sum up both sides. How do you feel?
Betsy, as someone who tried to attend that show and, like your commenters, was turned away, I think that it’s unfortunate that these folks were more intent on publicly voicing their displeasure at not being able to attend a free concert than happy to even have had the opportunity in the first place. I also appreciate that you don’t want to simply delete their comments because you value KCRW listener feedback. I think their comments are in the wrong place, because that album isn’t the Moby album, it’s the #kcrwpresents album; I think it’s okay to delete them. You could also add a comment saying that you did so, and why, and maybe how KCRW felt about what happened, if you thought it added value. For what it’s worth, I could have shown up earlier and gotten in to see Moby- and I kept this in mind when I showed up for the Raphael Sadiq and Band of Skulls show three weeks later- which was awesome. Thanks for that. — Michael
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