I came across your website during the course of my research for an excellent contract to hire position for a SalesForce Admin with our client in Los Angeles, CA. Would you or someone you know be interested in exploring this opportunity?

The position offers excellent compensation, bonus (2 times in a year) and world class benefits.

I look forward to hearing from you.

Best Regards,
Payal Rastogi
Sr. Consulting Services Manager
Office: 626-463-7329
Fax: 866-728-0286
prastogi@surrex.com

Job title – Salesforce Application Support Analyst

Position Type – Contract-To-Hire

Location – San Francisco, CA

Duration – 3 months

Responsibilities:

•Perform all tasks related to the day-to-day operations of a large implementation of Salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications.

•Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

•Maintain and demonstrate 100% compliance will all written policies and Sarbanes-Oxley user and change management controls.

•Represent the IT App Support team in project meetings for new applications and solutions, communicate support requirements

•Assist in the configuration and maintenance of “sandbox” environments to facilitate success development and QA testing of new on-demand features and functionality

•Assist in Release Management tasks required to promote tested functionality from sandbox into a production environment

Required Skills/Experience:

•1-4 years experience in Web Application or IT Support with proven ability to support customers with diverse requirements

•Previous Salesforce.com administration experience for minimum 100-seat environment handling all aspects of CRM, case management and platform maintenance highly desirable

•Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS solutions

•Excellent project management skills with ability to juggle multiple projects/tasks across various user groups.

•Understanding of business processes and ability to translate business requirements into application functionality

•Must be a go-getter and salesforce.com enthusiast who thrives on working in fast-paced environment

•Strong team player with service-oriented attitude and customer focus.

•Excellent written and verbal communication

•BA/BS Degree

Desired Skills:

•Demonstrated understanding of Salesforce.com platform and services including SFA, Case Management, Partner Management, Force.com, Marketing, Service & Support, Visual Force and/or AppExchange

•Experience in CRM or a related industry

•Familiarity with Change and Release Management processes a

•Experience supporting or developing SQL, XML and/or Java

•Experience with enterprise integration tools such and APIs

Thanks & Regards,

Vinayak Phadnis
Technical Recruiter
vinayak.phadnis@akraya.com
Phone: +1(408)-512-2373
Fax : +1(408)-907-6610
AKRAYA, Inc.
840 W. California Avenue, #220
Sunnyvale, CA 94086

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